Support

GherrixDev help center

Find installation steps, purchase help and the most common checks for downloads, licenses, plugins and server resources.

Install

Plugin setup

Download the purchased file from your customer dashboard.
Place the jar inside your server `plugins` folder.
Restart the server.
Read the product page for resource-specific setup steps.
Configure permissions and test with a normal player account.

Purchases

Payment completed

If Stripe confirms the payment but the dashboard does not show the download yet, wait a few seconds and refresh the dashboard. Webhook delivery can take a short moment.

Open dashboard

Contact

Join the Discord

For direct support, updates and purchase help, join the GherrixDev Discord server. Include your account email, server version, product version and any console errors when asking for help.

Join Discord

Checklist

Before opening a ticket

Confirm you are logged in with the same email used at checkout.
Confirm the server is running a supported Paper or Folia build.
Check console logs after startup.
Test with only required plugins if another plugin conflicts.